At SkinGlow, we are deeply committed to providing exceptional customer service and ensuring a safe and enjoyable experience for all our valued clients. To maintain these standards, we have established the following clinic policies.
We appreciate your cooperation with these policies as they are designed to ensure the best possible experience at SkinGlow. If you have any questions or require further clarification, please don’t hesitate to reach out to our team members.
New Clients
Late Cancellations or No Shows
Respecting everyone’s time is essential. Please be mindful of our cancellation policy. If you need to reschedule or cancel your appointment, kindly provide us with at least 48 hours notice during our business hours to ensure that the message and the cancellation can be dealt with.
Failure to do so will result in a charge of 50% of the treatment you’ve booked or deposit forfeiture. For clients who cancel the same day or don’t show up we will charge 100% of the treatment.
Late Arrival
In order to remain on schedule for all our clients, we may shorten your service time if you are late to your appointment. As courtesy to others, we reserve the right to reschedule your appointment if you are more than 15 minutes late to your appointment and it may result in a late arrival fee of $50.
Promotions
Expiration Promotion Policy: All prepaid promotions have a 2-month expiration and can be given as a gift. If you buy more than one promotion treatment, the first treatment must be activated within one month from purchase and the remaining will expire one month from the next.
(September 2024 Promotions’ Policy: This month’s promotion appointment must be booked in September. If you buy multiple promotions, the next one can be four weeks later and so on.)
Refund Policy for Promotions: No refunds on prepaid purchase: If the prepaid promotion is purchased and it’s close to the expiry date or you can no longer receive treatment, a credit of the same amount can be used towards products, any other service or be put into a gift card to give it to someone else. We do not offer any refunds on any prepaid treatments.
Skincare Product Sales
All skincare product sales, either in-person or via our online shop: www.shopskinglow.ca are final.
Health Disclosure
Your well-being is our priority. To provide you with the best possible treatment, we request that you complete a consent form detailing your health information. Please disclose any medical conditions, allergies, or medications you are currently using to help us customize your treatment safely and effectively.
Privacy and Confidentiality
We hold your personal and medical information in the strictest confidence. Your data will only be shared with our team members directly involved in your treatment.
Pregnancy and Breastfeeding
SkinGlow offers a range of services that are not only safe but also suitable for expectant and breastfeeding mothers. Our highly trained staff is knowledgeable about using products and ingredients that are safe during pregnancy and while nursing. Your safety and comfort are our top concerns
Main Entrance and Buzzer
Our clinic is located on the 2nd floor at the end of the hallway. Address – 1140 Homer St #250B, Vancouver, BC V6B2X6. When visiting us on weekends or weekdays after 5:00pm, to access our clinic, please ring the buzzer number 250.
Wheelchair Access
For the convenience and ease of our clients with mobility challenges, we provide wheelchair access. When arriving, please park in the designated area behind our building along Hamilton Street. Once you are in the vicinity, please contact us, and one of our team members will be on hand to meet you and provide assistance through our elevator.
Your comfort and convenience is our priority.
